**Payments may take up to 48 hours to reflect on utility account. Please take this into consideration when making a payment online. 
Accounts may still have penalties applied if not posted to utility account on the 15th of each month. A pending post on your card account is not a "posted" account.  Payments that are showing on the accual utility account is a posted payment. If online portal is still showing an amount due after paying this is an indication that the payment has not yet been posted to the utility account.
Services will be disconnected if payment is not posted to the utility account BEFORE the 20th of each month. Services that are disconnected WILL have to pay the reconnect fee IN PERSON at the office before services can be restored.  IF turned off, please call or come into the office to make a payment on cut off day to insure that your services are restored.  Payments must be made before 3:00pm in order for service to restored the same day otherwise it will be the next business day.  Partial payments will not guarantee that your services will not still be turned off.  Accounts with amount still due will be turned off on the 20th of each month.

**Payments that are immediately declined may take a few days (up to 7 days) before the money shows back up on your card account.  Payments that are made but declined/returned at a later date will be charged a Return Check/Payment Fee.  Please do not hit the back button as it will cause multiple transactions which will not be reversed.  Transactions cannot be reversed or refunded IF multipal payments are made by mistake.  All payments that are approved by card company will be applied to the utility account.

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